Common Whistle Questions

Can I sign up with a Canadian postal code?

Yep! Just make sure to enter a single space between the first and last three characters, like so: A1B 2C3

If you still have trouble, let us know.

Can I receive inbound phone calls to Whistle?

Yes, you can receive inbound calls. Your Whistle number acts like a any other phone number. Dial it from any phone device and you will receive the call on your Whistle Phone.

Why can't people hear me when I call them with Whistle on my Mac?

It is possible your input volume for your input device is too low. If this is the case:

• Go to your Mac System Preferences.
• Select "Sound" from your Hardware System Preferences.
• Select Input.
• Adjust the input volume for your desired sound input device.

If this does not fix your input sound issue, please contact Whistle Support through the Customer Support forum.

I already have a Whistle account, how do I tie it to my Whistle Phone?

• Launch your Whistle Phone.
• You will be prompted to "Create an Account," "Use Existing Account," or "Use Generic SIP."
• Click the "Use Existing Account" link.
• You will then be prompted to enter in your Whistle Phone number and www.whistlephone.com password.

Once the credentials have been submitted, you will be able to make calls on your Whistle Phone.

Can I change my Whistle phone number?

Yes, you can. If you searched for an area code that was unavailable when you signed up and were given a random number, your first number change is free. Otherwise, there is a $7.99 fee for each change. You can change your number using the following steps:

• Open your Whistle Phone app
• Go to Account Management by clicking the "i" or "Account" icon
• Sign into your account (if necessary)
• Go to the My Info section
• Click the "Change Whistle Number" button.

Why does my Whistle Phone not ring when I call it?

Currently your Whistle phone application must be open and running to receive calls. If it is running and active, you need to be connected to the Internet. Since Whistle is a VoIP service, your Whistle Phone must be connected to the Internet either through a wired, wireless, or 3G (iPhone, iPod Touch only) connection to make and receive calls.

If you are connected and still having trouble, please contact Whistle Support through the Customer Support forum.

Why does Whistle keep prompting me for my password?

If you repeatedly get an Authentication screen when you try to make calls, your app may not be configured properly. Please check the following:

• Make sure your account has been activated and you've given us five minutes to get your number ready on our systems.

• Click the "Account" link on your app and log in. This provides the phone with your most recent information. You may have to enter your password one more time for security purposes, but you should be able to make calls. If not, let us know.

• One other quick thing you can take a look at before getting in touch with us: make sure that the number in the pop-up authentication box is your number. If not, you'll need to correct that in Settings (iOS), Preferences (Mac), or Settings (Windows).

How do I access my address book with Whistle?

On the iPhone or iPod Touch:

• Touch the address book icon in the upper left corner of the screen.
• Address book will appear.

On Mac OS X Leopard:

• Click Window on the Whistle Application Tool Bar.
• Select Directory from the drop down list.
• Select the Address Book option from the Directory window that appears.
• This will load all your contacts from your Address Book.

What is Bonjour and how do I use it with Whistle?

Bonjour is an "instant networking" technology developed by Apple. Whistle utilizes Bonjour to allow users to automatically discover other Whistle users on their network. When you find another user with Bonjour and you want to call them, simply click their name and you will be connected, free of charge.

Can I save my credit card to my account and use it in the future?

At this time, you cannot save your credit information to your account. This feature will be implemented in the near future though.

How do I enter a password when using a third party SIP service?

Whistle will prompt you for the password when the server challenges it to authenticate. If your password changes, the server will reject Whistle�s attempt to authenticate and Whistle will re-prompt you for an updated password.

Can I redirect all my phone calls to my Whistle phone number?

Currently our platform does not support direct call forwarding to your Whistle phone number from outside services. We are in the process of addressing this issue.

Can I use speakerphone or a Bluetooth headset with Whistle?

Speakerphone compatibility is currently supported in the Mac OS X and Windows versions, as well as multitasking-capable iDevices.

Unfortunately, Bluetooth is not fully supported and may not provide the best call quality. We are working on addressing this issue. If you would like to use Whistle hands-free on your iPhone, iPod Touch, or iPad, simply plug the headphones that came with your device into the headphone jack. The headphones included with these devices include a microphone and allow you to make hands-free calls with Whistle.

Have a question about Google Wallet?

Google Wallet is currently only supported on the Windows Whistle app, WIndows web browsers, and Mac web browsers. If you encounter issues signing up for a Google Wallet account through the Windows Whistle app, please try again using the Firefox or Chrome web browsers.

If you encounter a security warning, simply choose "No" to proceed with the process. If you encounter any other warnings, simply choose "Ok" to proceed with the process.

Here's how to add to your balance with Google Wallet:

• Log into your Whistle account
• Go to "My Service"
• Click "Add to Balance"
• A pop-up window will appear from Google Wallet that will ask you to choose the desired amount you would like to add to your account
• You will be prompted to add your credit card information or select from credit cards you've previously added (NOTE: this credit card information will be stored by Google, but Whistle will never be passed or store this credit card information)
• Confirm your purchase by clicking "Finish" at the bottom of the pop-up window
• You will receive a confirmation within the pop-up from Google Wallet outlining the details of your purchase
• Click "Ok." Whistle displays a record of your purchases under "My Orders" under the "Order History" tab on your account page.