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I hear an intermittent dial tone and can't hear the voice of the person I've called

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Philip J Howard

20 May, 2010 01:15 AM

I just set-up my whistle account on my PC. When I open my whistle phone and select a line, I hear a scratchy, intermittent dial tone. I then call out, but don't hear the ring in my headset. The person to whom I call can hear my voice just fine. Occasionally, I hear a scratchy reply, but most often I don't hear anything. I'M use Windows XP, and have checked my microphone and speakers; both work fine. Any suggestions?

1. 1 Posted by Whistle Guru on 20 May, 2010 04:41 PM

   

   Phil,
   Do you have your speakers setup to receive the output audio from Whistle ?

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2. 2 Posted by Philip J Howard on 21 May, 2010 12:11 AM

   

   Yes the Whistle audio comes the laptop speakers. But the dial tone and voice from the voice of the person to whom I've called to very distorted, like morse code mixed with a reverberation machine.

   Here is the "Whistle Console" if it helps.

   Thanks, PHIL

   08:37:10.964 interface 0: 192.168.1.64 National Semiconductor Corp. DP83815/816 10/100 MacPhyter PCI Adapter - Packet Scheduler Miniport [gw=192.168.1.254,type=ethernet,pref=1110]
   08:37:10.964 binding to 192.168.1.64
   08:37:16.852 script: interface loaded
   09:48:11.510 registration of sip:[email blocked] with 63.209.141.30 failed
   13:00:37.512 registration of sip:[email blocked] with 63.209.141.30 failed
   16:21:31.044 line 1: calling "408-497-3590" <sip:[email blocked]>
   16:21:31.615 line 1: sending INVITE
   16:21:31.745 line 1: received 407 Proxy Authentication Required
   16:21:31.745 line 1: sending ACK
   16:21:31.846 line 1: received 100 Trying
   16:21:31.846 line 1: received 180 Ringing
   16:21:31.846 line 1: sending PRACK
   16:21:31.936 line 1: received 200 OK
   16:21:31.956 line 1: received 200 OK
   16:21:31.956 line 1: sending ACK
   16:21:31.956 line 1: connected
   16:22:18.292 line 1: received BYE
   16:22:18.292 line 1: sending 200 OK
   16:22:18.292 line 1: disconnected
   16:47:56.494 line 1: calling "831-426-8164" <sip:[email blocked]>
   16:47:56.514 line 1: sending INVITE
   16:47:56.664 line 1: received 407 Proxy Authentication Required
   16:47:56.664 line 1: sending ACK
   16:47:56.775 line 1: received 100 Trying
   16:47:56.775 line 1: received 180 Ringing
   16:47:56.775 line 1: sending PRACK
   16:47:56.865 line 1: received 200 OK
   16:47:56.885 line 1: received 200 OK
   16:47:56.895 line 1: sending ACK
   16:47:56.895 line 1: connected
   16:49:18.732 line 1: sending BYE
   16:49:18.732 line 1: disconnected
   16:49:18.823 line 1: received 200 OK

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3. 3 Posted by Whistle Guru on 21 May, 2010 04:50 PM

   

   Phil,

   It sounds like Whistle is having issues with the sound card on your PC.

   Can you provide as much information as possible on your installed sound card. At a minimum we would need make and model.

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4. 4 Posted by Philip J Howard on 22 May, 2010 01:33 AM

   

   Thanks for your e-mail.  I've copied my sound card info and attached it below.  Hopefully, this will help to resolve my issue.

   Thanks, Phil Howard

   Name    Conexant AC-Link Audio
   Manufacturer    Conexant
   Status    OK
   PNP Device ID    PCI\VEN_10B9&DEV_5451&SUBSYS_0024103C&REV_02\3&61AAA01&0&30
   I/O Port    0x00008400-0x000084FF
   Memory Address    0xD0007000-0xD0007FFF
   IRQ Channel    IRQ 5
   Driver    c:\windows\system32\drivers\caliaud.sys (6.13.10.8117, 284.50 KB (291,328 bytes), 4/7/2005 2:09 AM)
       
   Name    Unimodem Half-Duplex Audio Device
   Manufacturer    Microsoft
   Status    OK
   PNP Device ID    MODEMWAVE\0\{9ECAA4A1-B18B-47B4-9988-4939C3CBF520}
   Driver    c:\windows\system32\drivers\modemcsa.sys (5.1.2600.0
    (xpclient.010817-1148), 15.75 KB (16,128 bytes), 4/7/2005 2:16 AM)

    

   --- On Fri, 5/21/10, Whistle Guru <[email blocked]> wrote:

   From: Whistle Guru <[email blocked]>
   Subject: Re: I hear an intermittent dial tone and can't hear the voice of the person I've called [Product Support]
   To: [email blocked]
   Date: Friday, May 21, 2010, 9:52 AM

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5. 5 Posted by Whistle Guru on 25 May, 2010 06:40 PM

   

   Phillip,

   We will try and debug this issue for your sound card. This make take some time on our end.

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6. Whistle Eleanor closed this discussion on 13 Sep, 2012 04:13 PM.