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please delete my account

aidanie2's Avatar

aidanie2

27 Jan, 2012 04:32 AM via web

Thanks.

  1. 2 Posted by michaelcniven on 27 Jan, 2012 07:27 AM

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    I want to delete my whistle account for now because of my area code and could not update my whistle account.

    I will later sign up.

  2. Support Staff 3 Posted by Whistle Eleanor on 28 Jan, 2012 06:01 PM

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    Aidanie,

    I can do that, but it looks like your account was never activated. If you were having trouble getting started, would you like me to instead activate the account so you can try it?

    Michael,

    Please see my response to you in this thread. Thanks.

  3. 4 Posted by jtina96 on 28 Jan, 2012 09:00 PM

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    I need to change my area code to 623

  4. Support Staff 5 Posted by Whistle Eleanor on 28 Jan, 2012 09:04 PM

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    Jtina,

    Please use the number change process to change your number:

    1. Open your Whistle Phone app
    2. Go to Account Management by clicking the "i" or "Account" icon
    3. Sign into your account (if necessary)
    4. Go to the My Info section
    5. Click the "Change Whistle Number" button.

    If the area code you're looking for is not available, you can choose to wait. We'll automatically notify you by e-mail when we get new numbers with the code you searched for.

  5. 6 Posted by dAve pompea on 29 Jan, 2012 03:01 PM

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    Delete my account too as I am unable to get a password recognized on my ipod.

  6. 7 Posted by angelw33721 on 29 Jan, 2012 04:24 PM

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    y won't my password take. and how come everytime i talk for 20 mins and try to call ANYBODY back it says call failed. forbidden? and it stay like that for the whole day? need help

  7. 8 Posted by Chris Michael on 29 Jan, 2012 05:25 PM

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    I am having the same problem - call forbidden. I can get calls, but none can go out. Please help. Thanks!

  8. Support Staff 9 Posted by Whistle Eleanor on 30 Jan, 2012 05:18 PM

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    Dave,

    May I offer troubleshooting help first? If you're being repeatedly asked to authenticate, the problem can be solved simply by configuring the app. Is that what you're experiencing?

    Angel and Michael,

    Are you getting this error when trying to call numbers you've called before, or on any number at all?

  9. 10 Posted by angelw33721 on 30 Jan, 2012 08:14 PM

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    i am getting it on any number i call. and the password keeps popping up. also when it does say call failed forbidden. i can't dial out for almost 12 hrs every time and its been doin that every day since i downloaded the app to my iphone. i have tried to delete the app and everything.

  10. Support Staff 11 Posted by Whistle Eleanor on 30 Jan, 2012 08:32 PM

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    Angel,

    Looking at your account, I can only recommend waiting at least 24 hours before trying to make a call again. The error you're experiencing results from overburdening the line, so please scale back the frequency of your calls in the future to avoid seeing this error again.

    If you continue seeing requests for your password, however, please let me know.

  11. 12 Posted by dAve pompea on 27 Feb, 2012 10:26 PM

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    Yes, it asks again and again and again for the password. I have entered it again and again and again. It doesn't like it.

    It is a simple password, being consecutive numbers. Hard to mess up. I have done a password reset here online. But still the same result.

    So what do you mean by 'configuring the app?'

  12. Support Staff 13 Posted by Whistle Eleanor on 28 Feb, 2012 05:06 PM

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    Dave,

    You can automatically configure the app by clicking on the "i" or "Account" button and signing in. This will bring the app into alignment with your current account information, and should allow you to authenticate.

    If you still have trouble, let me know.

  13. 14 Posted by dAve pompea on 09 Mar, 2012 12:47 AM

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    Ok, so that works. Silly me to think that entering my password on the authenticate popup would do anything. So I guess I still don't understand what that 'authenticate' thing was all about. Doesn't matter.

    In any case, you'll can still delete my account since there won't be any free calls to/from non-whistle accounts at the end of the month. So continuing this service is, for me, pointless. Thanks for all your help.

  14. Support Staff 15 Posted by Whistle Eleanor on 09 Mar, 2012 02:34 AM

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    Dave,

    Okay, I understand. I have now removed the account. I'm sorry this change came at an awkward time.

  15. Whistle Eleanor closed this discussion on 09 Mar, 2012 02:34 AM.

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