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Bad app !
Bad app, functions only when you pay, not free like advertised!! Bad app.
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| 18 May, 2012 01:13 AM | Delete My Whistle Account | |
| 17 May, 2012 10:50 PM | unable to make calls | |
| 17 May, 2012 06:05 PM | Not allowing calls | |
| 16 May, 2012 04:13 PM | How long does my number & money last? | |
| 15 May, 2012 06:45 PM | Calls to some countries don't go through? |
2 Posted by Mohamed eladl on 26 Jan, 2012 11:06 AM
Very very bad application, the money are going down without single call
Really they are very bad to do this with costomers
3 Posted by Mohamed eladl on 26 Jan, 2012 11:08 AM
I need some one to explain why the calls are not performed and the money is going
Support Staff 4 Posted by Whistle Eleanor on 26 Jan, 2012 07:07 PM
Phillip,
I'm sorry you're dissatisfied. If you would like to troubleshoot the issues you're having, please let me know. I am not here all the time, so I'm afraid responses may not happen instantly, but please be assured that it is not my intent to ignore you. Alternatively, you could try our support e-mail: support @ whistlephone.com (without the spaces around the @ sign).
Mohamed,
Can you please tell me if you're using ad-supported or ad-free service, whether you have Follow Me enabled, and also whether you're calling outside the US or not? Ad-free service, Follow Me, and international calls all require a balance on your account, and Follow Me in particular would result in a charge for forwarding the call (which is its function) even if you can't answer.
5 Posted by Mohamed eladl on 26 Jan, 2012 08:28 PM
I am trying to make international calls only. I bought a 4.99$ credit and now it is 3.something and I didn't make one single call........ I don't use follow me service....
Support Staff 6 Posted by Whistle Eleanor on 26 Jan, 2012 08:45 PM
Mohamed,
Our records actually show quite a few calls from your account since you created it. If you didn't make the calls, have you shared your Whistle device or information with anyone else?
7 Posted by Mohamed eladl on 26 Jan, 2012 09:37 PM
Your records show the trials, believe me no one answer any call from these trials, only the timer is running :)
8 Posted by Mohamed eladl on 26 Jan, 2012 09:39 PM
And I didn't share any information with anyone :))
Support Staff 9 Posted by Whistle Eleanor on 28 Jan, 2012 05:11 PM
Mohamed,
Whether someone answers your call or not, you still placed it, and it's still time spent connecting to their phone over our servers. The connection is the service you're paying for.
If you're having trouble connecting, though--if you're getting an error message, or you and the other party are unable to hear each other when they pick up--that's certainly something we can work on. Just let me know.