Whistle to Whistle not working
I recently registered a Whistle account on my iPod Touch and an account for my girlfriend on her iPhone. We're both located in Canada and unable to do Whistle-to-Whistle calls. I get a recording saying "I'm sorry but I cannot complete your call".
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1 Posted by Ramesh on 03 Aug, 2010 03:05 AM
Hi,
Probably whistlephone support will not reply to your query. I've posted a similar question yesterday & got no response. It looks like it is a bug on thier end. It does work sometimes for me....
Thanks!
Support Staff 2 Posted by Whistle Support on 03 Aug, 2010 04:33 PM
psyko514, Ramesh:
Thank you for your patience on this.
We currently aren't seeing any specific issues related to Whistle-to-Whistle calling. As far as I know, there aren't any outstanding bugs related to this.
I'm wondering whether the called party in this situation has the Whistle application running when s/he is getting a call. If the app isn't running, it won't be able to take the call and you'll get the message you mention above.
We're currently very, very, very close to submitting an update to the app that solves this issue using Push notifications. With this update, you'll get a pop up on your iPhone/iPad/iPod Touch indicating that you've got a Whistle call. This pop up will show you the caller ID number and give you the choice to take or reject the call.
If this isn't what's going on with your Whistle-to-Whistle calling, just let us know and we will take a further look.
3 Posted by Matthew Jurkows... on 03 Aug, 2010 04:39 PM
Thanks, I'll try it tonight and see if it works. I'll ensure we're both running the app.
Looking forward to the update!
Whistle Catherine closed this discussion on 03 Aug, 2010 09:15 PM.