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Call Fails on Windows PC

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Russ Lee

12 May, 2010 05:52 PM

I just installed the software on two windows PCs When I attempt to make a call the window pops up for my password and I type it in, however the call fails and I get an error message "Call Failed Proxy Authentication"
When I type in my password for the phone number and tell it to remember my password it will not remember it. I always get the above error message.
I have Whistle installed on my iPad and it works fine. Can you help me get it working on the windows PC
Thanks
Russ

1. 1 Posted by Beth McGinnis on 12 May, 2010 07:33 PM

   

   Hi Russ ... thanks for the feedback. We are looking into why you are seeing this issue.

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2. 2 Posted by Russ Lee on 13 May, 2010 03:31 PM

   

   Hi
   FYI I uninstalled Whistler and reinstalled. When I open the program it still shows my phone number and has the same problem it had before I uninstalled it. I wanted to try a new fresh installation to see what happens but it appears uninstall does not completely remove the program being that when I open it my number is still there and there is no option to get a new number during installation. I uninstalled and reinstalled the program twice. The first time I removed it using "Uninstall Programs in the Control Panel, the second time I used the "Windows uninstall clean up Utility. I had the same results with both methods.... Appears the program will not completely uninstall which makes it continue to show my number and create the same problem I have been having. Hope you can figure out a fix, I like the program on my iPad and would like to use it on my windows laptop
   Thanks
   Russ

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3. 3 Posted by Beth McGinnis on 15 May, 2010 10:28 PM

   

   Russ ... this may be a configuration issue. Open up Whistle/Windows, right click on the interface, select "Manage Account..." and login to the web site.

   If your account setting was incorrect this process will correct it. If for some reason, your password isn't entered correctly, the web site login will fail.
   

   Let us know if this works for you..

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4. 4 Posted by Russ Lee on 15 May, 2010 11:50 PM

   

   Hi Beth
   That worked. Everything is ok now
   Thank you
   Russ

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5. 5 Posted by Beth McGinnis on 16 May, 2010 01:09 PM

   

   Wonderful!

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6. Beth McGinnis closed this discussion on 16 May, 2010 01:09 PM.