tag:support.whistlephone.com,2010-02-09:/help/discussions/problems/3392-cannot-configure-ticket-53723 2015-09-02T17:12:59Z tag:support.whistlephone.com,2010-02-09:Comment/6645847 2011-04-14T20:01:34Z 2011-04-14T20:01:34Z <div><p>Is anyone there? Should I continue to wait?</p></div> Amy Holmes tag:support.whistlephone.com,2010-02-09:Comment/6645847 2011-04-14T20:06:49Z 2011-04-14T20:06:50Z <div><p>Just say Hello</p></div> Amy Holmes tag:support.whistlephone.com,2010-02-09:Comment/6645847 2011-04-14T20:09:56Z 2011-04-14T20:09:57Z <div><p>Ticket 53723</p></div> Amy Holmes tag:support.whistlephone.com,2010-02-09:Comment/6645847 2011-04-14T20:12:09Z 2011-04-14T20:12:09Z <div><p>Amy,</p> <p>I understand that my colleague is already helping you via e-mail. Since that's the case, I'm going to go ahead and close the threads you started here. We generally ask that a support conversation be kept in one place (either an e-mail conversation or a forum thread) in order for all relevant information to be easily accessible to the person helping you.</p> <p>If you'd like to use the forum in the future, though, please only start one thread per question for the reason mentioned above. Thanks!</p></div> Whistle Eleanor