tag:support.whistlephone.com,2010-02-09:/help/discussions/problems/221-helpWhistle: Discussion 2012-09-13T16:18:53Ztag:support.whistlephone.com,2010-02-09:Comment/19719562010-06-16T20:48:57Z2010-06-16T20:48:57ZHelp!<div><p>Michael,</p>
<p>Our records indicate that the destination you were dialing
answered the phone call. We do not charge accounts until a response
from the dialed party is returned.</p>
<p>Some phone services "answer" the call but play a ring back audio
file until the intended destination answers the call. Think of a
call center where you are on hold until someone actually picks
up.</p>
<p>Can you please verify that your destination number that you are
incurring charges on does not answer the actual phone call right
away and then play the ringing audio file until an actual person
answers the phone.</p></div>Whistle Gurutag:support.whistlephone.com,2010-02-09:Comment/19719562010-06-16T21:19:52Z2010-06-16T21:19:52ZHelp!<div><p>Michael,</p>
<p>I am sure no person answered the phone call. However, a phone
system might of answered the call and used ringback audio to
simulate that the phone was still ringing. This is a very common
practice when calling phone systems.</p>
<p>You can read up on such systems here<br>
<a href=
"http://en.wikipedia.org/wiki/Private_branch_exchange">http://en.wikipedia.org/wiki/Private_branch_exchange</a></p>
<p>Are you calling a business, school, hospital or something that
has multiple people per phone number ?</p>
<p>We need for you to confirm this with the dialed party before we
can add credit back to your account.</p></div>Whistle Gurutag:support.whistlephone.com,2010-02-09:Comment/19719562010-06-16T22:25:39Z2010-06-16T22:25:39ZHelp!<div><p>That is odd, because you should of not been charged for a cell
connection. Unless the cell provider was connecting and then trying
to connect to her account.</p>
<p>Let me bounce this off of our telephony engineers here and see
what they say.</p></div>Whistle Guru