No calls. $12 balance (?)

whistle's Avatar

whistle

04 May, 2023 06:11 PM

Call Failed - Forbidden, Why?
Inbound calls ring for the caller, then flips to fast busy. Actual app never rings.

  1. Support Staff 1 Posted by Dawn on 04 May, 2023 06:54 PM

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    Well, you haven't given me much to go on is it an international or a local call? what is the message I see you have made some called, one to yourself and one to and 800 number - exactly what type of calls are you attempting to make?

  2. 2 Posted by whistle on 05 May, 2023 06:59 PM

    whistle's Avatar

    THOSE are the calls I'm trying to make. On my iPhone it says Called Failed - Forbidden. On my iPad they do work. I want it on my iPhone. I have uninstalled / logged out, reinstalled, re-logged in. Same results. iPhone iOS 16.4.1 SE [current model].

  3. Support Staff 3 Posted by Dawn on 05 May, 2023 07:24 PM

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    Questions - do you have your app open on the iPad simultaneously with the iPhone? Also, when you log in, does it keep asking you to authenticate?
    If You were getting a Call Failed Forbidden message could be caused by your calling pattern overburdening the line. You'll have to wait at least 24 hours from your last call before you can call out again. To avoid this problem in the future, I advise you to limit the number of calls you make in a row.

  4. Support Staff 4 Posted by Dawn on 09 May, 2023 01:38 PM

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    Has your issue been resolved, or do you still need assistance?

  5. Support Staff 5 Posted by Dawn on 19 May, 2023 05:13 PM

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    Do you still need any assistance? If you need help, you can open a new thread. Dawn

  6. Dawn closed this discussion on 19 May, 2023 05:13 PM.

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