adding funds to account error

air2network's Avatar


23 Jan, 2023 03:22 PM

I was adding funds to my account and received an error on the windows app. I checked my credit card account and it shows that there is a pending charge hold for $9.99 which show that it is working on the billing end, just not updating my account.

  1. Support Staff 1 Posted by Dawn on 23 Jan, 2023 05:27 PM

    Dawn's Avatar

    I looked into the issue - due to our whistle application, It marked the payment as fraudulent - I went in and canceled the pay it should come off your method within 72 hrs.

    Whistle Support

  2. Dawn closed this discussion on 23 Jan, 2023 05:27 PM.

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