Forgot/never created voice mail pin

singaporemomof3's Avatar

singaporemomof3

25 Mar, 2022 11:41 AM

Hi,

I have just paid for voice mail after having Whistle Mail for a long time. I got a notification that I have a voice mail but can't retrieve it because I don't have a pin. I don't remember creating one, and when I go to Change Voicemail Pin or Remove Voicemail Pin, I receive error messages saying ...authentication failed.

Can I fix the pin? How can I access voice mail?

Warm regards, Suzanne

  1. Support Staff 1 Posted by Dawn on 31 Mar, 2022 04:29 PM

    Dawn's Avatar

    I am asking our engineer to reset this pin for you. I will let you know as soon as I hear back.

    Dawn

  2. Support Staff 2 Posted by Dawn on 31 Mar, 2022 06:55 PM

    Dawn's Avatar

    Suzanne

    My engineer has removed the pin from the database so it should direct you to create another one. Please let me know if you are still having issues.

    Dawn

  3. Support Staff 3 Posted by Dawn on 22 Apr, 2022 03:31 PM

    Dawn's Avatar

    If you are set and do not need anything further I am closing this thread.

    Dawn

  4. Dawn closed this discussion on 22 Apr, 2022 03:31 PM.

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