Follow Me international
Just had a question about setting up a follow me account if I live outside of the USA. If I put in a European Follow Me number and someone from USA calls my whistle number will the number be pushed to my Euro number without accruing extra charges from the caller? How does the follow me call actually work? Is it through the internet or through the callers phone network?
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Whistle Catheri... on 03 Jun, 2010 11:17 PM
EDIT: This information was not correct. Please see below for the real answer. Sorry for the mixup!
Velnerj,
If a non-Whistle caller in the United States calls a Whistle number, and is then forwarded via Follow Me to a European number, the caller will be charged for the international call. This is because once Follow Me is activated, the calls are transferred off our platform. They're still calling internationally, and it goes through the caller's phone network.
This can be a problem for some people. If you're planning to communicate regularly with the US while in Europe, it might be a good idea for your correspondent to get a Whistle account too; Whistle-to-Whistle calls are always free, no matter where the callers are. I know the last time I was in Europe, it was a good idea to save money however I could!
2 Posted by Seema Singh on 04 Jun, 2010 03:14 PM
Can I use my whistle account to call the US from Europe? Is this just charged to me. Thanks!!
3 Posted by Whistle Catheri... on 04 Jun, 2010 05:59 PM
Yes, you can call to the US from Europe and it will be charged to you.
Velnerj: oops! Sorry, but the information about Follow Me wasn't right. Here's what you needed to know, straight from the engineers:
The caller will pay any U.S. charges (since the caller is in the U.S.) but the international call charges will be charged to the whistle subscriber. Also, it is not through the internet. It's through the regular phone network with our international provider.
Sorry again for the mixup!
4 Posted by Seema Singh on 05 Jun, 2010 11:07 PM
Thanks Catherine! Is there any charge for a US to US call that originates in Europe? I do not believe so, but I wanted to confirm. Thanks!
5 Posted by Whistle Catheri... on 10 Jun, 2010 07:12 PM
Seema,
No, there wouldn't be any charges from Whistle. You might incur data charges from WiFi or the 3G, but the call itself would be free. Hope that helps!
6 Posted by Seema Singh on 10 Jun, 2010 08:46 PM
Thanks! Are there any problems with the service in southern Spain at the moment?
7 Posted by Whistle Catheri... on 10 Jun, 2010 08:55 PM
Seema,
None to our knowledge. You should know that the Movistar network in Spain discourages VoIP activity (or actively blocks it), so it might be best to avoid that one if you can, but otherwise service should be uninterrupted. Have a good time!
8 Posted by Ben Hyde on 10 Jul, 2010 02:33 AM
Was the original question answered?
Can a follow me number be outside the US?
If so, are calls forwarded to that follow me number charged to the caller or to the account holder?
Since I'd presume it is to the account holder, then: are the charges the same as the usual rates shown for other international calls?
9 Posted by Whistle Catheri... on 13 Jul, 2010 09:28 PM
bhyde,
Yes, it was. The correct answer was:
The caller will pay any U.S. charges (since the caller is in the U.S.) but the international call charges will be charged to the Whistle subscriber.
And yes, the charges should be the same as the usual international rates.
Whistle Eleanor closed this discussion on 13 Sep, 2012 04:21 PM.