incoming calls

max's Avatar

max

06 Apr, 2021 04:04 PM

hi, incoming calls are not available to my account at the moment.
can you advise?

  1. Support Staff 1 Posted by Dawn on 06 Apr, 2021 04:57 PM

    Dawn's Avatar

    You have no money on your account
    https://whistlephone.com/rates you can find our rate costs on this page.

    Whistle support

  2. 2 Posted by max on 06 Apr, 2021 05:19 PM

    max's Avatar

    Awesome... may I use generic SIP client to connect with Whistlephone? Acrobits states "no permission"

  3. Support Staff 3 Posted by Dawn on 07 Apr, 2021 12:40 PM

    Dawn's Avatar

    Yes you may
    Whistle is made up of two parts: the Client, which can make and take calls, and the Service, on which those calls run. Normally, our users have both enabled: the Whistle Client makes and takes calls on the Whistle Service using a Voice over IP protocol called SIP.

    the Whistle Client can make and take calls on SIP Networks other than the Whistle Service. This often works, but there can be issues with other networks. And, while we try to help whenever we can, we only fully support running the Whistle Client on the Whistle Service.

    So, if you wanted to use the Whistle Client on another network, you'd select Generic SIP Account.

  4. Dawn closed this discussion on 07 Apr, 2021 12:40 PM.

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