Support Staff3
Posted by
Dawn on 11 Feb, 2021 06:00 PM
Okay, so it is downloaded, you're having issues getting it to get configured to use.
Open up your Whistle phone.
Click the 'Existing Account' configuration option.
You will be prompted to enter your existing Whistle phone number. Enter the number in the text box and click 'Save.'
After you have saved your Whistle phone number, you will be prompted to enter your authentication password. This is the same password that you login to your account page with.
Enter in your password and click 'Authenticate.'
Your account should successfully authenticate.
Once you have authenticated your account, you will be able to use Whistle to place and receive phone calls.
Support Staff 1 Posted by Dawn on 11 Feb, 2021 04:24 PM
are you using the App store
2 Posted by andy on 11 Feb, 2021 05:36 PM
No I've downloaded it and my iphone says NOT CONFIGURED even though I set up the account and everything
Username: [email blocked]
Password: Shabbos8
Support Staff 3 Posted by Dawn on 11 Feb, 2021 06:00 PM
Okay, so it is downloaded, you're having issues getting it to get configured to use.
Open up your Whistle phone.
Click the 'Existing Account' configuration option.
You will be prompted to enter your existing Whistle phone number. Enter the number in the text box and click 'Save.'
After you have saved your Whistle phone number, you will be prompted to enter your authentication password. This is the same password that you login to your account page with.
Enter in your password and click 'Authenticate.'
Your account should successfully authenticate.
Once you have authenticated your account, you will be able to use Whistle to place and receive phone calls.
Try this let me know if it works.
Dawn
Support Staff 4 Posted by Dawn on 11 Feb, 2021 06:02 PM
Andy
I am not showing this email address associated with any accounts... did you happen to sign up with another address possibly
Dawn