tag:support.whistlephone.com,2010-02-09:/help/discussions/problems/137-no-connectionWhistle: Discussion 2011-04-07T22:13:23Ztag:support.whistlephone.com,2010-02-09:Comment/18153902010-05-31T13:40:52Z2010-08-21T12:46:12ZNo connection<div><p>I have same problem after update 1.11 previous version worked fine. My wife is also a whistle user and had same result worked until update than no connect.</p>
<p>Can we get 1.0 back. Umfortunately we check our backup files and the previous version was purged during the last synch.</p>
<p>We did add some $$ to the account for the no add service. But without a working app. This disapointing.</p>
<p>Jimk</p>
<p>Thank you.<br />
Jimk</p></div>jimtag:support.whistlephone.com,2010-02-09:Comment/18153902010-06-01T01:36:49Z2010-06-01T01:36:52ZNo connection<div><p>Same problem as above, fails to connect now, worked before, not
a voip network issue, other voip calls can be made. Very
dissappointed, had purchased add free and does not work!</p></div>Danieltag:support.whistlephone.com,2010-02-09:Comment/18153902010-06-06T22:46:48Z2010-08-21T12:46:12ZNo connection<div><p>Solved the problem, at least for me. I have a net gear WNDR3700 router. I did not make a single change to it before the upgrade. All worked fine after the upgrade both ipads stopped working with the above whistle phone issue. But iPhone still worked over 3G. Went into router and disabled SIP ALG and things started working. Nothing else was changed. not sure why it became a problem.<br />
</p></div>jimtag:support.whistlephone.com,2010-02-09:Comment/18153902010-06-07T05:32:07Z2010-06-07T05:32:07ZNo connection<div><p>I just installed and tried it and it does not work from my iPad
to my home phone which was right next to me during the test
call.</p></div>Liztag:support.whistlephone.com,2010-02-09:Comment/18153902010-06-07T16:01:15Z2010-06-07T16:01:15ZNo connection<div><p>Jim,</p>
<p>Smart thinking. Sometimes the router disagrees with the service,
especially after an update; there have been problems with
firewalls, too.</p>
<p>Liz,</p>
<p>Are you getting any error messages? Any information you have
could be helpful. Thanks.</p></div>Whistle Catherine