my balance not added

tinygermi132's Avatar


03 Sep, 2020 05:42 AM

i added 2$ to upgrade my account to premium but after my card charged, nothing happen.
please check

  1. Support Staff 1 Posted by Dawn on 03 Sep, 2020 05:03 PM

    Dawn's Avatar

    You do have 2.26 in your accounts balance.


  2. 2 Posted by tinygermi132 on 04 Sep, 2020 03:01 PM

    tinygermi132's Avatar

    i added 8$ but its not showing. please check

  3. Support Staff 3 Posted by Dawn on 04 Sep, 2020 03:44 PM

    Dawn's Avatar

    The reason you cannot is our system is regarding the payment as fraudulent. If you are using a VPN you will need to turn that off. Or use a different card...


  4. 4 Posted by tinygermi132 on 04 Sep, 2020 04:00 PM

    tinygermi132's Avatar

    i see that my payment has cancelled but im not get refunded yet

  5. Support Staff 5 Posted by Dawn on 04 Sep, 2020 04:37 PM

    Dawn's Avatar

    it will take 24-48 hours for the refund, I cancelled it on my end so it will be returned to you.

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