Texting is not working with 10 digit number

sklosk's Avatar

sklosk

06 Sep, 2019 03:07 PM

Have 10 digit number but not able to text specific phone numbers consistently. texting iphone sometimes it works.

need help please

  1. Support Staff 1 Posted by Dawn on 06 Sep, 2019 06:45 PM

    Dawn's Avatar

    Are you using a vpn when trying to text or a third party service?

  2. 2 Posted by sklosk on 06 Sep, 2019 06:48 PM

    sklosk's Avatar

    No, it works sometimes
    but not consistently.

  3. Support Staff 3 Posted by Dawn on 06 Sep, 2019 06:51 PM

    Dawn's Avatar

    it could be your provider or the person your texting, we have heard of issues texting from a VOiP system, our engineers are trying to find out what causes the issue and fix it with the carriers.

  4. 4 Posted by sklosk on 06 Sep, 2019 06:52 PM

    sklosk's Avatar

    I have fios and the person I'm texting is on AT&T mobile

  5. Support Staff 5 Posted by Dawn on 09 Sep, 2019 04:05 PM

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    I will have to have the engineers see if there is anything that can be done.

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