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reciving text message

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mserrero

22 Dec, 2018 11:39 AM

Yesterday I pay 9.99 for receiving text message from my bank to have a code to activate a service, the code was tried to send and the message by text never received, I what my money back because this service do not work on my phone which is the costumer service number to call to claim this charge to refund to my account to my balance

1. Support Staff 1 Posted by Dawn on 26 Dec, 2018 04:59 PM

   

   First of all I need more information in order to attempt to correct what is happening, if you read our terms of service refunds are not given.
   second the information I need is what type of device are you using
   is it the current update to the software

   also are you using a third party provider

   Dawn

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2. 2 Posted by mserrero on 26 Dec, 2018 11:49 PM

   

   I use Iphone 8S , the update of the whistle is 10.5 appers on the phone

   I use wifi conection, the metter is if my bank send me 4 digits code this message is not goint thru message from whistle

   I whant my money back on my balance on whistle if you preffer

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3. Support Staff 3 Posted by Dawn on 26 Dec, 2018 11:50 PM

   

   I am out of the office from 12/24 until 01/02/2019 I will have limited access to my email, in case of an emergency please email Beth McGinnis at [email blocked] -- Dawn

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4. Support Staff 4 Posted by Dawn on 27 Dec, 2018 04:53 PM

   

   Are you sure you did not get the text, you need to have the texting screen open ...

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5. 5 Posted by mserrero on 28 Dec, 2018 05:28 PM

   

   Yes Mss Dawn the text screen was open many time to waithing for the message never come in on the phone, pls I dont want my money back in cash, put in my balance same as I order to pay for this services and this services is not working OK.. thanks for your help, the money still is in your balance of whistle Let me use to make call to europe

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6. Support Staff 6 Posted by Dawn on 31 Dec, 2018 08:51 PM

   

   I will add the money to your account

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7. Support Staff 7 Posted by Dawn on 03 Jan, 2019 04:06 PM

   

   credit has been added to your account. dawn

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8. Dawn closed this discussion on 03 Jan, 2019 04:06 PM.

9. mserrero re-opened this discussion on 07 Jan, 2019 07:56 PM

10. 8 Posted by mserrero on 07 Jan, 2019 07:56 PM

    

    thanks for your help

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11. Dawn closed this discussion on 07 Jan, 2019 08:01 PM.