Whistlephone stopped working, Windows 10 but works on Android Phone.

scott.remson's Avatar

scott.remson

21 Nov, 2018 01:10 AM

I have windows 10 pro 64 bit. A few months ago the program stopped working but still works on my Android phone. It opens but when I enter a number it closes.

  1. Support Staff 1 Posted by Dawn on 26 Nov, 2018 07:21 PM

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    Do you have the latest version uploaded on your devices? what number are you entering ...

    Dawn

  2. 2 Posted by scott.remson on 26 Nov, 2018 10:11 PM

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    I've deleted and re-downloaded the version from your website a few times. I'm entering the number 8 for the beginning of an 800 number. But with ANY 1 number I enter, the app closes on my computer. Works fine on my android phone.

  3. Support Staff 3 Posted by Dawn on 27 Nov, 2018 03:25 PM

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    Here are workaround instructions to get Whistle running under Windows 10:
    1. Open File Explorer and navigate to C:\Program Files (x86)\Vail Systems\Whistle
    2. Delete IPHLPAPI.DLL
    3. Double-click on Whistle

    Give this a try and let me know if this works

    Dawn

  4. 4 Posted by scott.remson on 28 Nov, 2018 10:53 PM

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    Thanks for the quick reply, Dawn! The IPHLPAPI.DLL file was not there. Any other suggestions?

  5. Support Staff 5 Posted by Dawn on 29 Nov, 2018 04:47 PM

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    when your are downloading are you doing it from our site or a 3rd party ... you may want to try it with a different browser. also do you know how to check the SHA1 hash

  6. 6 Posted by scott.remson on 02 Dec, 2018 08:36 AM

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    Just tried with a different browser (1st was google then firefox) Still the same problem. App opens but with the first click of a number, it closes. I don't know about SHA1 hash. It has worked for years and now doesn't.

  7. Support Staff 7 Posted by Dawn on 03 Dec, 2018 02:50 PM

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    I have emailed my engineer, I will see what he says and get back to you.

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