Whistlephone stopped working, Windows 10 but works on Android Phone.
I have windows 10 pro 64 bit. A few months ago the program stopped working but still works on my Android phone. It opens but when I enter a number it closes.
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Support Staff 1 Posted by Dawn on 26 Nov, 2018 07:21 PM
Do you have the latest version uploaded on your devices? what number are you entering ...
Dawn
2 Posted by scott.remson on 26 Nov, 2018 10:11 PM
I've deleted and re-downloaded the version from your website a few times. I'm entering the number 8 for the beginning of an 800 number. But with ANY 1 number I enter, the app closes on my computer. Works fine on my android phone.
Support Staff 3 Posted by Dawn on 27 Nov, 2018 03:25 PM
Here are workaround instructions to get Whistle running under Windows 10:
1. Open File Explorer and navigate to C:\Program Files (x86)\Vail Systems\Whistle
2. Delete IPHLPAPI.DLL
3. Double-click on Whistle
Give this a try and let me know if this works
Dawn
4 Posted by scott.remson on 28 Nov, 2018 10:53 PM
Thanks for the quick reply, Dawn! The IPHLPAPI.DLL file was not there. Any other suggestions?
Support Staff 5 Posted by Dawn on 29 Nov, 2018 04:47 PM
when your are downloading are you doing it from our site or a 3rd party ... you may want to try it with a different browser. also do you know how to check the SHA1 hash
6 Posted by scott.remson on 02 Dec, 2018 08:36 AM
Just tried with a different browser (1st was google then firefox) Still the same problem. App opens but with the first click of a number, it closes. I don't know about SHA1 hash. It has worked for years and now doesn't.
Support Staff 7 Posted by Dawn on 03 Dec, 2018 02:50 PM
I have emailed my engineer, I will see what he says and get back to you.
Dawn closed this discussion on 03 May, 2021 04:53 AM.