Forgot password

a. hammoud 's Avatar

a. hammoud

16 Nov, 2018 05:32 AM

I know my whistle number and I know my email. Every time I request forgot password I get an email back with a link. When I click on the url I get “your email is not registered with this link”

How can I get access back to my account ?

and I couldn’t find a direct whistle email for suppprt.

  1. 1 Posted by a. hammoud on 16 Nov, 2018 05:40 AM

    a. hammoud 's Avatar

    Correction : message says

    Your Account could not be found with that Reset Password Link.

    My account# is (415) 666-2017

    I might then be mistaken with the email?

    I need to keep my current number please help

  2. Support Staff 2 Posted by Dawn on 19 Nov, 2018 07:27 PM

    Dawn's Avatar

    I show that phone number and email on that account. I will send you a new password reset link.

  3. Support Staff 3 Posted by Dawn on 20 Nov, 2018 05:51 PM

    Dawn's Avatar

    did the link I sent you work ? dawn

  4. Support Staff 4 Posted by Dawn on 03 Jan, 2019 08:02 PM

    Dawn's Avatar

    I am closing this thread if you need further assistance please open another thread dawn

  5. Dawn closed this discussion on 03 Jan, 2019 08:02 PM.

  6. A.Hammoud re-opened this discussion on 26 Feb, 2019 06:11 AM

  7. 5 Posted by A.Hammoud on 26 Feb, 2019 06:11 AM

    A.Hammoud's Avatar

    Hi I am sorry I thought I will never get a response so I didn’t follow up. I still have the same problem. Can you help please.


  8. Support Staff 6 Posted by Dawn on 26 Feb, 2019 04:09 PM

    Dawn's Avatar

    asked the engineers to help with opening up the link so you can reset the password

  9. Support Staff 7 Posted by Dawn on 26 Feb, 2019 06:24 PM

    Dawn's Avatar

    Can you please attempt to reset your password now. The engineers have updated the account so you can. Let me know if you are still unable to change your password.

  10. 8 Posted by A.Hammoud on 01 Mar, 2019 07:53 AM

    A.Hammoud's Avatar

    Perfect it’s working now.
    Thank you.

  11. Dawn closed this discussion on 04 Mar, 2019 06:24 PM.

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