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Forgot password

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a. hammoud

16 Nov, 2018 05:32 AM

I know my whistle number and I know my email. Every time I request forgot password I get an email back with a link. When I click on the url I get “your email is not registered with this link”

How can I get access back to my account ?

and I couldn’t find a direct whistle email for suppprt.

1. 1 Posted by a. hammoud on 16 Nov, 2018 05:40 AM

   

   Correction : message says

   Your Account could not be found with that Reset Password Link.

   My account# is (415) 666-2017

   I might then be mistaken with the email?

   I need to keep my current number please help

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2. Support Staff 2 Posted by Dawn on 19 Nov, 2018 07:27 PM

   

   I show that phone number and email on that account. I will send you a new password reset link.

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3. Support Staff 3 Posted by Dawn on 20 Nov, 2018 05:51 PM

   

   did the link I sent you work ? dawn

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4. Support Staff 4 Posted by Dawn on 03 Jan, 2019 08:02 PM

   

   I am closing this thread if you need further assistance please open another thread dawn

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5. Dawn closed this discussion on 03 Jan, 2019 08:02 PM.

6. A.Hammoud re-opened this discussion on 26 Feb, 2019 06:11 AM

7. 5 Posted by A.Hammoud on 26 Feb, 2019 06:11 AM

   

   Hi I am sorry I thought I will never get a response so I didn’t follow up. I still have the same problem. Can you help please.

   Thanks

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8. Support Staff 6 Posted by Dawn on 26 Feb, 2019 04:09 PM

   

   asked the engineers to help with opening up the link so you can reset the password
   dawn

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9. Support Staff 7 Posted by Dawn on 26 Feb, 2019 06:24 PM

   

   Can you please attempt to reset your password now. The engineers have updated the account so you can. Let me know if you are still unable to change your password.

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10. 8 Posted by A.Hammoud on 01 Mar, 2019 07:53 AM

    

    Perfect it’s working now.
    Thank you.

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11. Dawn closed this discussion on 04 Mar, 2019 06:24 PM.