Whistle inactive

Henry Kwok's Avatar

Henry Kwok

26 Sep, 2013 08:57 PM

Hi I haven't use Whistle for awhile, I assume my number is re-assigned.
Can I get back to a new number, and pay by use...

  1. 1 Posted by Henry Kwok on 26 Sep, 2013 09:06 PM

    Henry Kwok's Avatar

    When I attempted to dail, from my iphone Whistle dial tone, I typed the number, it responded after a few mins saying "Call Failed, No Services".. Please advise.

  2. 2 Posted by Whistle Catheri... on 26 Sep, 2013 09:19 PM

    Whistle Catherine's Avatar

    Henry,

    According to my records, your number is currently (510) 768-7160. Is this the number that's showing up on your Whistle screen?

  3. 3 Posted by Henry Kwok on 26 Sep, 2013 09:22 PM

    Henry Kwok's Avatar

    My Whistle appl is unable to call out and call in...

  4. 4 Posted by Henry Kwok on 26 Sep, 2013 09:42 PM

    Henry Kwok's Avatar

    The whistle screen shows only my id - hkwok168.. and at this point.. I got dial tone but I can't dial out nor in.

  5. 5 Posted by Whistle Catheri... on 26 Sep, 2013 10:41 PM

    Whistle Catherine's Avatar

    Henry,

    Can you post a screenshot of exactly what you're seeing, please? Thanks.

    In the meantime, here's a simple test you can try. Log into your account through the whistlephone.com website; that will update your cached information and correct any mistakes in the cache file. Can you give that a try and let me know if anything changes?

  6. 6 Posted by Henry Kwok on 26 Sep, 2013 11:52 PM

    Henry Kwok's Avatar

    Number: (510) 768-7160
    Premium Balance: $9.86 [ Add to Premium Balance ] My Service Order History Getting Started « Minutes Remaining « Texting & Voicemail « Call Forwarding « Change Number « Add to Premium Balance Minutes Remaining
     
     USA Call Forwarding International Whistle to Whistle
    Contiguous Alaska Hawaii

    616 minutes @ 1.6¢/minGo Premium

  7. 7 Posted by Henry Kwok on 26 Sep, 2013 11:53 PM

    Henry Kwok's Avatar

    Here is the snapshot of my account ..

  8. 8 Posted by Whistle Eleanor on 27 Sep, 2013 02:25 PM

    Whistle Eleanor's Avatar

    Henry,

    Sorry, but I'm not seeing the picture. Could you please try posting it again?

  9. 9 Posted by Lisa on 30 Sep, 2013 03:17 PM

    Lisa's Avatar

    This comment was split into a new private discussion: Call failed

    I have same issue, I have almost 7 dollars on account I get dial tone and message says call failed, help I need this service

  10. 10 Posted by cameron on 01 Nov, 2018 06:26 AM

    cameron's Avatar

    What exactly is the inactivity period?

  11. Support Staff 11 Posted by Dawn on 01 Nov, 2018 06:27 AM

    Dawn's Avatar

    I am out of the office from 10/29 til 11/02 I will have limited access to my email, in case of an emergency please email Beth McGinnis at [email blocked] -- Dawn

  12. Support Staff 12 Posted by Dawn on 06 Nov, 2018 05:15 PM

    Dawn's Avatar

    Cameron
    Inactivity period is when you do not use your whistle account for while, you will receive an email asking you to make a call it if you do you retain the number on your account if you don't we will reclaim the number back into our pool.

    I hope this helps.

    Dawn

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