Add Balance issues

ralph.farese's Avatar

ralph.farese

16 Jun, 2018 04:32 AM

I am trying to use the Add Balance feature and I keep on getting the following error message

Your account is unable to place orders at this time. Please contact Whistle Support for more details.

Kindly assist in resolving this.
Thank you

  1. Support Staff 1 Posted by Dawn on 18 Jun, 2018 04:46 PM

    Dawn's Avatar

    how are you attempting these orders and what email is used when these orders are placed.

  2. 2 Posted by ralph.farese on 19 Jun, 2018 02:29 AM

    ralph.farese's Avatar

    through itunes and my email is [email blocked]

  3. 3 Posted by ralph.farese on 19 Jun, 2018 02:55 AM

    ralph.farese's Avatar

    just tried sending my email address but it shows blocked

  4. Support Staff 4 Posted by Dawn on 19 Jun, 2018 02:11 PM

    Dawn's Avatar

    no I see your email ... through I tunes I am unsure of why they will not let you pay you will have to contact them directly.

  5. 5 Posted by ralph.farese on 19 Jun, 2018 08:48 PM

    ralph.farese's Avatar

    Ok. The error message i keep on getting is from your app.

    Your account is unable to place orders at this time. Please contact Whistle Support for more details.

  6. Support Staff 6 Posted by Dawn on 20 Jun, 2018 02:09 PM

    Dawn's Avatar

    I am not showing any reason for you not being able to make purchases, I would contact ITunes see what they can tell you ... if you get no where let me know

  7. 7 Posted by Elizabeth on 28 Jun, 2018 11:10 PM

    Elizabeth's Avatar

    Add credit

  8. Dawn closed this discussion on 29 Jun, 2018 07:39 PM.

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