Receiving SMS verification code from bank

yan1314642's Avatar


13 Nov, 2017 08:33 PM

I have upgraded to voice & text package for $9.99/month in order to receive bank verification codes. However, while I can receive regular text message from my friend (I asked my friend to test it), I don't receive SMS from my bank sending me a verification code. Is there any limitations of Whistle SMS service? Thank you for your time.

  1. Support Staff 1 Posted by Dawn on 14 Nov, 2017 01:55 AM

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    That you will have to ask your bank, there are some short code that may not come through. ask your bank if there are any systems that they are not compatible with.


  2. 2 Posted by yan1314642 on 14 Nov, 2017 11:53 AM

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    The bank code is compatible with any cellular phone carrier. Which carrier does Whistle work with? Is there anything special about Whistle's text messaging compared with regular cellular phone text messaging?


  3. Support Staff 3 Posted by Dawn on 14 Nov, 2017 02:57 PM

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    according to what I do know is we are not able to be used for verification texting purposes. I know that is defiantly true with Google pay and other financial services. Being that you did receive the text from your friend, I can say definitely this is the case.

  4. 4 Posted by yan1314642 on 14 Nov, 2017 03:38 PM

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    In that case, could you cancel my upgrade and refund the $9.99 to my account? The main purpose of adding text to my whistle phone is to get verification codes from banks and credit card companies. Thanks.

  5. Support Staff 5 Posted by Dawn on 14 Nov, 2017 05:35 PM

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    I cannot refund that portion if you want I can give you a credit on the calls portion the texting cycle will automatically end on 12/17 .

  6. 6 Posted by yan1314642 on 14 Nov, 2017 05:39 PM

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    How much is on the "calls portion" (is it voicemail?)?

  7. Support Staff 7 Posted by Dawn on 14 Nov, 2017 05:41 PM

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    no right now you have 3.99 on the call portion which is the amount you use to make calls. the amount I would refund would be 7.99 the amount you used to upgrade to texting/voicemail.

  8. 8 Posted by yan1314642 on 14 Nov, 2017 05:46 PM

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    I don't quite understand. I used $9.99 to upgrade to texting/voicemail. Did you mean that text portion cost $2.00 and you can't refund text portion?

  9. Support Staff 9 Posted by Dawn on 14 Nov, 2017 05:48 PM

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    on your purchases, I have a purchase of 7.99 that I am willing to credit you for phone calls. I do not have a purchase of 9.99.

  10. 10 Posted by yan1314642 on 14 Nov, 2017 05:54 PM

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    I apologize. Please credit the $7.99 to the call portion of my account. Thanks much.

  11. Support Staff 11 Posted by Dawn on 14 Nov, 2017 05:57 PM

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    This has been completed. Have a great day

  12. Dawn closed this discussion on 14 Nov, 2017 05:57 PM.

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