Re adding monies to IPhone whistle

Catherine Adams's Avatar

Catherine Adams

12 Sep, 2017 03:17 PM

I just installed whistleon my IPhone &added7$ to account but monies went to same account on my IPad how do I now put money on my iPhone account same number as IPad accountehich now has1208 mins can we transfer some or can I buy for I phone

  1. Support Staff 1 Posted by Dawn on 12 Sep, 2017 03:22 PM

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    since you have only one account they are the same Ipad and Iphone, you just need to make sure when you are using the app on the I phone the Ipad app is logged off and vice versa.

  2. 2 Posted by Catherine Adams on 12 Sep, 2017 06:19 PM

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    Will not accept correct password to open on Iphone

  3. Support Staff 3 Posted by Dawn on 12 Sep, 2017 06:21 PM

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    did you log off the ipad first?

  4. 4 Posted by Catherine Adams on 12 Sep, 2017 06:46 PM

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    Yes I am logged out on ipad

  5. 5 Posted by Catherine Adams on 12 Sep, 2017 06:47 PM

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    Yes logged out on ipad

  6. Support Staff 6 Posted by Dawn on 12 Sep, 2017 06:57 PM

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    did you already authenticate the application on the iphone?

  7. 7 Posted by Catherine Adams on 12 Sep, 2017 07:01 PM

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    Need to enter password on iPhone it won't take as I need to put money in account to begin use trying to enter password toto authenatebut it will not accept

  8. Support Staff 8 Posted by Dawn on 12 Sep, 2017 07:03 PM

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    no you do not need to put money in the account as there is money already in the account. you tap the right hand corner and go to my account.

  9. 9 Posted by Catherine Adams on 13 Sep, 2017 07:37 PM

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    Need to access microphone

  10. 10 Posted by Catherine Adams on 13 Sep, 2017 07:51 PM

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    Need to access microphone on iPhone whistleohone

  11. Support Staff 11 Posted by Dawn on 14 Sep, 2017 04:27 PM

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    go to you settings on the iphone and you will access it through there

  12. Dawn closed this discussion on 27 Sep, 2017 08:05 PM.

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