tag:support.whistlephone.com,2010-02-09:/help/discussions/problems/113270-whistle-crashing-after-sign-onWhistle: Discussion 2017-09-28T14:24:51Ztag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T14:09:39Z2017-08-22T14:09:39ZWhistle Crashing after sign on<div><p>. Can you please give us some information about the circumstances surrounding the crashes? Do they occur on start-up, while making a call, etc.? What do the crashes have in common?</p>
<p>Also, do you have Whistle linked with any third-party services? Doing that can cause instability in the program.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T14:13:47Z2017-08-22T14:13:47ZWhistle Crashing after sign on<div><p>When i try to make a call, Whistle crashes and gives up an error. No error message displayed. Whistle starts okay but while trying to make a call the software crashes and stops. No third party services are attached<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T14:16:04Z2017-08-22T14:16:04ZWhistle Crashing after sign on<div><p>Okay I am handing this over to the engineers, I will keep you updated as I get more information.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T14:21:57Z2017-08-22T14:21:57ZWhistle Crashing after sign on<div><p>Has this always happend? looking into your account I see several calls that made it through.. have you changed something recently to your device?</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T20:12:22Z2017-08-22T20:12:22ZWhistle Crashing after sign on<div><p>i have installed the Whistle software here on my newer computer. Because of a notice that my number will be turned off shortly because i have not made any calls. So i want to prevent that. So i did attempt to make a few calls with this new computer. I try making a call and software crashes..<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T20:14:18Z2017-08-22T20:14:18ZWhistle Crashing after sign on<div><p>Okay but before you put it on this computer it did work, so you switched devices and this computer is Windows 7 32 bit am I correct?</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T20:16:51Z2017-08-22T20:16:51ZWhistle Crashing after sign on<div><p>yes correct<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-22T20:25:19Z2017-08-22T20:25:19ZWhistle Crashing after sign on<div><p>thank you</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-27T03:13:08Z2017-08-27T03:13:08ZWhistle Crashing after sign on<div><p>Dawn</p>
<p>It's been about 5 days now since i messaged you. What's new with this case?<br>
Vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T13:49:21Z2017-08-28T13:49:21ZWhistle Crashing after sign on<div><p>I am waiting to hear I have messaged the engineers to see if they were able to recreate the problem. I will let you know</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T15:57:12Z2017-08-28T15:57:12ZWhistle Crashing after sign on<div><p>Vince</p>
<p>I need you to please make two calls to my number 859-402-2803. I will credit you 9.99 to your account. We are attempting to pull logs. Thank you.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T18:17:15Z2017-08-28T18:17:15ZWhistle Crashing after sign on<div><p>Dawn<br>
How do I change my password for the Whistle application in Windows? Seems my online password and my Windows Whistle password are different<br>
thanks<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T18:38:36Z2017-08-28T18:38:36ZWhistle Crashing after sign on<div><p>right click the icon<br>
click on manage account<br>
follow instructions</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T18:57:08Z2017-08-28T18:57:08ZWhistle Crashing after sign on<div><p>now software tells me Whistle has been configured with 678-648-7912. What happen to my area code 208 number!? Still, need to change password, will do that now<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T18:58:20Z2017-08-28T18:58:20ZWhistle Crashing after sign on<div><p>when I was checking your account there was no number attached to the account. let me know when your ready to test this number.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T19:05:12Z2017-08-28T19:05:12ZWhistle Crashing after sign on<div><p>I was able to make one phone call to 208-779-0874. Line picked up and was able to hear the other person then Whistle software crashes within seconds. Restarted software and crashes right away. Tried again and Whistle crashes again and again within seconds.<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T19:07:33Z2017-08-28T19:07:33ZWhistle Crashing after sign on<div><p>okay i need you to call my number a 859-402-2803 so my engineers can pull the records for this I will wait for you call</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T19:39:35Z2017-08-28T19:39:35ZWhistle Crashing after sign on<div><p>I have given my engineers the information for the call you did make I am hoping they can figure iout what is going on. I will keep you updated.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T19:57:05Z2017-08-28T19:57:05ZWhistle Crashing after sign on<div><p>my engineer states that he cannot not capture the information needed unless you call the number set up for me. Please let me know when your able to contact my number as directed above.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T20:30:16Z2017-08-28T20:30:16ZWhistle Crashing after sign on<div><p>is there an email address i can send a picture file? I'll try here first to upload the error message. Whistle crashes and can't dial your number, or maybe i can landline call you to discuss this further??</p>
<p>vince<br>
look for a picture here</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T20:31:11Z2017-08-28T20:31:11ZWhistle Crashing after sign on<div><p>Just want to state that Whistle continues to crash when opened<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T20:32:31Z2017-08-28T20:32:31ZWhistle Crashing after sign on<div><p>okay yes you can call the number above from whistle I need to be able to have my it guys grab the log files. let me know when you able to call that number</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T20:46:27Z2017-08-28T20:46:27ZWhistle Crashing after sign on<div><p>i am not able to call your number. Whistles continues to crash<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T20:47:45Z2017-08-28T20:47:45ZWhistle Crashing after sign on<div><p>okay if you can call the other number but you cant call mine ?</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-28T21:33:00Z2017-08-28T21:33:00ZWhistle Crashing after sign on<div><p>no, Whistles continues to crash. Will not let me make a call<br>
vince</p></div>vince83687tag:support.whistlephone.com,2010-02-09:Comment/432579052017-08-29T07:15:23Z2017-08-29T07:15:23ZWhistle Crashing after sign on<div><p>Well unless we can recreate the issue and pull the necessary records there is not much else we can do it sounds to my engineers as if it is a carrier issue. We have had no other complaints of Whistle crashing. If your able to make that call at least to let me have a couple of records to pull for the engineers let me know.</p></div>Dawn