Whistle Crashing after sign on

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vince83687

22 Aug, 2017 02:04 AM

windows 7 32 bit. Crashes after login and trying to dial a new number
thanks
vince

  1. Support Staff 1 Posted by Dawn on 22 Aug, 2017 02:09 PM

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    . Can you please give us some information about the circumstances surrounding the crashes? Do they occur on start-up, while making a call, etc.? What do the crashes have in common?

    Also, do you have Whistle linked with any third-party services? Doing that can cause instability in the program.

  2. 2 Posted by vince83687 on 22 Aug, 2017 02:13 PM

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    When i try to make a call, Whistle crashes and gives up an error. No error message displayed. Whistle starts okay but while trying to make a call the software crashes and stops. No third party services are attached
    vince

  3. Support Staff 3 Posted by Dawn on 22 Aug, 2017 02:16 PM

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    Okay I am handing this over to the engineers, I will keep you updated as I get more information.

  4. Support Staff 4 Posted by Dawn on 22 Aug, 2017 02:21 PM

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    Has this always happend? looking into your account I see several calls that made it through.. have you changed something recently to your device?

  5. 5 Posted by vince83687 on 22 Aug, 2017 08:12 PM

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    i have installed the Whistle software here on my newer computer. Because of a notice that my number will be turned off shortly because i have not made any calls. So i want to prevent that. So i did attempt to make a few calls with this new computer. I try making a call and software crashes..
    vince

  6. Support Staff 6 Posted by Dawn on 22 Aug, 2017 08:14 PM

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    Okay but before you put it on this computer it did work, so you switched devices and this computer is Windows 7 32 bit am I correct?

  7. 7 Posted by vince83687 on 22 Aug, 2017 08:16 PM

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    yes correct
    vince

  8. Support Staff 8 Posted by Dawn on 22 Aug, 2017 08:25 PM

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    thank you

  9. 9 Posted by vince83687 on 27 Aug, 2017 03:13 AM

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    Dawn

    It's been about 5 days now since i messaged you. What's new with this case?
    Vince

  10. Support Staff 10 Posted by Dawn on 28 Aug, 2017 01:49 PM

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    I am waiting to hear I have messaged the engineers to see if they were able to recreate the problem. I will let you know

  11. Support Staff 11 Posted by Dawn on 28 Aug, 2017 03:57 PM

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    Vince

    I need you to please make two calls to my number 859-402-2803. I will credit you 9.99 to your account. We are attempting to pull logs. Thank you.

  12. 12 Posted by vince83687 on 28 Aug, 2017 06:17 PM

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    Dawn
    How do I change my password for the Whistle application in Windows? Seems my online password and my Windows Whistle password are different
    thanks
    vince

  13. Support Staff 13 Posted by Dawn on 28 Aug, 2017 06:38 PM

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    right click the icon
    click on manage account
    follow instructions

  14. 14 Posted by vince83687 on 28 Aug, 2017 06:57 PM

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    now software tells me Whistle has been configured with 678-648-7912. What happen to my area code 208 number!? Still, need to change password, will do that now
    vince

  15. Support Staff 15 Posted by Dawn on 28 Aug, 2017 06:58 PM

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    when I was checking your account there was no number attached to the account. let me know when your ready to test this number.

  16. 16 Posted by vince83687 on 28 Aug, 2017 07:05 PM

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    I was able to make one phone call to 208-779-0874. Line picked up and was able to hear the other person then Whistle software crashes within seconds. Restarted software and crashes right away. Tried again and Whistle crashes again and again within seconds.
    vince

  17. Support Staff 17 Posted by Dawn on 28 Aug, 2017 07:07 PM

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    okay i need you to call my number a 859-402-2803 so my engineers can pull the records for this I will wait for you call

  18. Support Staff 18 Posted by Dawn on 28 Aug, 2017 07:39 PM

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    I have given my engineers the information for the call you did make I am hoping they can figure iout what is going on. I will keep you updated.

  19. Support Staff 19 Posted by Dawn on 28 Aug, 2017 07:57 PM

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    my engineer states that he cannot not capture the information needed unless you call the number set up for me. Please let me know when your able to contact my number as directed above.

  20. 20 Posted by vince83687 on 28 Aug, 2017 08:30 PM

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    is there an email address i can send a picture file? I'll try here first to upload the error message. Whistle crashes and can't dial your number, or maybe i can landline call you to discuss this further??

    vince
    look for a picture here

  21. 21 Posted by vince83687 on 28 Aug, 2017 08:31 PM

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    Just want to state that Whistle continues to crash when opened
    vince

  22. Support Staff 22 Posted by Dawn on 28 Aug, 2017 08:32 PM

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    okay yes you can call the number above from whistle I need to be able to have my it guys grab the log files. let me know when you able to call that number

  23. 23 Posted by vince83687 on 28 Aug, 2017 08:46 PM

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    i am not able to call your number. Whistles continues to crash
    vince

  24. Support Staff 24 Posted by Dawn on 28 Aug, 2017 08:47 PM

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    okay if you can call the other number but you cant call mine ?

  25. 25 Posted by vince83687 on 28 Aug, 2017 09:33 PM

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    no, Whistles continues to crash. Will not let me make a call
    vince

  26. Support Staff 26 Posted by Dawn on 29 Aug, 2017 07:15 AM

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    Well unless we can recreate the issue and pull the necessary records there is not much else we can do it sounds to my engineers as if it is a carrier issue. We have had no other complaints of Whistle crashing. If your able to make that call at least to let me have a couple of records to pull for the engineers let me know.

  27. Dawn closed this discussion on 28 Sep, 2017 02:24 PM.

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