Call forwarding not working well

yan1314642's Avatar

yan1314642

12 Jul, 2017 02:10 AM

Hi Dawn,

Now I somehow figure out the problem with call forwarding. Please verify with your engineer:

If I set the wait time for call forwarding (from my whistle phone to my cell phone) to less than 5 seconds, the forwarding wont't work at all. The caller will hear "Please hold while I connect your call", and immediately "I am sorry but I can not complete your call". My cell phone doesn't receive anything.

If I set wait time to more than 5 seconds, the call will be forwarded to my cell phone, but the number of rings on my cell phone before the caller hearing "I am sorry but I can not complete your call" (and then cut off) depends on the seconds I set. If I set 7 seconds, my cell phone rings one time (the caller hears more rings, around 4 or 5) and then cut off. If I set 10 seconds, my cell phone rings about 3 times. If I set 20 seconds, my cell phone rings about 6 times.

Please confirm that this is how your system works: in order for me to get longer rings on the cell phone that my whistle phone is forwarded to, I have to set longer wait time (and the caller needs to wait for longer time).

Vincent

  1. Support Staff 1 Posted by Dawn on 12 Jul, 2017 05:24 PM

    Dawn's Avatar

    I will confirm.

  2. Dawn closed this discussion on 27 Sep, 2017 08:10 PM.

  3. yan1314642 re-opened this discussion on 13 Nov, 2017 08:28 PM

  4. 2 Posted by yan1314642 on 13 Nov, 2017 08:28 PM

    yan1314642's Avatar

    Hi Dawn,

    Have you confirmed my previous question: "Please confirm that this is how your system works: in order for me to get longer rings on the cell phone that my whistle phone is forwarded to, I have to set longer wait time (and the caller needs to wait for longer time)"?

  5. Support Staff 3 Posted by Dawn on 14 Nov, 2017 01:54 AM

    Dawn's Avatar

    Yes I have confirmed and answered you need to set a up longer rings for the call forward system to work.

    Dawn

  6. Dawn closed this discussion on 14 Nov, 2017 01:54 AM.

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