Add balance to my number

ffvvll's Avatar


05 Jul, 2017 10:21 PM

Hi I try to add balance to my account and looks that the process was performed correct but the balance doesn't reflect.
My phone number is 619 565-1995
Please provide me a phone number where to contact, I need to fixed this issue.


  1. Support Staff 1 Posted by Dawn on 05 Jul, 2017 10:24 PM

    Dawn's Avatar

    I am out of the office from July 3 til July 7. I will have limited access to email and will get back to you at my earliest convenience.

  2. 2 Posted by ffvvll on 08 Jul, 2017 03:56 PM

    ffvvll's Avatar

    Hi Dawn, good morning, could you help me to add balance to my account, at the moment I didn't received any answer.....

    Phone number (619) 565-1995....

  3. 3 Posted by ffvvll on 08 Jul, 2017 03:59 PM

    ffvvll's Avatar

    I don't know if the issue is that first I have my account with IPhone and then I change it to Samsung Galaxy but it was working correctly, the issue at the moment is the balance, I try with two different credit cards and didn't work.
    Please let me know how can I fixed this.

  4. Support Staff 4 Posted by Dawn on 11 Jul, 2017 04:39 PM

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    I am showing the purchases you made with apple have been credited.

  5. Support Staff 5 Posted by Dawn on 03 Aug, 2017 05:13 PM

    Dawn's Avatar

    Please let me know if you have any further questions.

  6. Dawn closed this discussion on 03 Aug, 2017 05:13 PM.

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