tag:support.whistlephone.com,2010-02-09:/help/discussions/problems/111557-only-one-incoming-ring-then-disonnectsWhistle: Discussion 2018-01-17T18:31:20Ztag:support.whistlephone.com,2010-02-09:Comment/421027142017-03-07T13:36:22Z2017-03-07T13:36:22ZOnly one incoming ring then disonnects<div><p>I am getting Only one incoming ring then disonnects. I am using samsung s7.</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-03-08T16:33:06Z2017-03-08T16:33:06ZOnly one incoming ring then disonnects<div><p>There is a setting for rings what is that set at usually I tell people to set it as high as 5 or 6, can you check that for me</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-03-15T19:38:54Z2017-03-15T19:38:54ZOnly one incoming ring then disonnects<div><p>has your issue been resolved or are ou still having an issue.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-03-16T00:19:51Z2017-03-16T00:19:51ZOnly one incoming ring then disonnects<div><p>What is the menu flow for that setting.</p>
<p>Moreover when I press return to call from missed call screen become blank.</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-03-16T13:48:35Z2017-03-16T13:48:35ZOnly one incoming ring then disonnects<div><p>Can you send me a screen shot of your phone and what you see when you are looking at your my account page for the samsung s7, so I can direct you.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-01T15:52:21Z2017-06-01T15:52:21ZOnly one incoming ring then disonnects<div><p>Please find the attached</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-01T16:57:06Z2017-06-01T16:57:06ZOnly one incoming ring then disonnects<div><p>Is this a call that is coming into your whistle number if that is so It's possible that this is actually an issue with the other number: if you're calling a number with a bad connection the call could be disconnected.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-02T12:32:57Z2017-06-02T12:32:57ZOnly one incoming ring then disonnects<div><p>I am getting call from various phone numbers all have this issue. so I don't think issue is with the caller.</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-02T14:47:07Z2017-06-02T14:47:07ZOnly one incoming ring then disonnects<div><p>okay I am going to check with the engineers and see what they suggest</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-02T15:18:09Z2017-06-02T15:18:09ZOnly one incoming ring then disonnects<div><p>I am looking over your account and notice several calls are getting through, and there are several that are very short in nature.</p>
<p>are you using 3G or 4G, or wifi when these calls are attempting to come through?</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-06T15:38:41Z2017-06-06T15:38:41ZOnly one incoming ring then disonnects<div><p>I am using wifi.</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-06T16:03:49Z2017-06-06T16:03:49ZOnly one incoming ring then disonnects<div><p>When you are using the wifi is there a particular area home, coffee shop, work ....that this happens or is it everywhere with every provider .. reason I am asking there are some Internet providers that do block VoIP calls, I see some calls are coming through and some are not, that is why I also am asking.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-07T10:59:54Z2017-06-07T10:59:54ZOnly one incoming ring then disonnects<div><p>I am using it in home. I have placed my phone nearby wifi router still the same.</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-07T14:11:59Z2017-06-07T14:11:59ZOnly one incoming ring then disonnects<div><p>okay I have given all information over to my engineers I will let you know as soon as I hear from them.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-07T16:51:39Z2017-06-07T16:51:39ZOnly one incoming ring then disonnects<div><p>was there an samsung update done to your phone recently?</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-08T04:27:51Z2017-06-08T04:27:51ZOnly one incoming ring then disonnects<div><p>I bought samsung s7, it is not working on that from the day 1.</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-06-08T14:43:26Z2017-06-08T14:43:26ZOnly one incoming ring then disonnects<div><p>when did you get the samsung if you don't mind me asking, and what did you have before?</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142017-07-17T16:17:02Z2017-07-17T16:17:02ZOnly one incoming ring then disonnects<div><p>I was having samsung s4 before and now upgraded to samsung s7.</p>
<p>I have tried anoother samsung J2 phone too , same issue there too. Only one ring comes.</p></div>Swaminathan gnanasambandamtag:support.whistlephone.com,2010-02-09:Comment/421027142017-07-17T17:07:30Z2017-07-17T17:07:30ZOnly one incoming ring then disonnects<div><p>I'm still checking for you. We are attempting to find out why</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/421027142018-01-17T18:31:19Z2018-01-17T18:31:19ZOnly one incoming ring then disonnects<div><p>Both the engineers and I have been looking into this ... they cannot find anything on our end. after enormous investigation on google and with samsung you may have to contact your carrier in order to lengthen the amount of rings before forwarded calls go to your voice mail... I am sorry this took so long but i wanted to be sure of the answer before giving you an answer</p></div>Dawn