Only one incoming ring then disonnects

Swaminathan  gnanasambandam's Avatar

Swaminathan gnanasambandam

07 Mar, 2017 01:36 PM

I am getting Only one incoming ring then disonnects. I am using samsung s7.

  1. Support Staff 1 Posted by Dawn on 08 Mar, 2017 04:33 PM

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    There is a setting for rings what is that set at usually I tell people to set it as high as 5 or 6, can you check that for me

  2. Support Staff 2 Posted by Dawn on 15 Mar, 2017 07:38 PM

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    has your issue been resolved or are ou still having an issue.

  3. 3 Posted by Swaminathan gn... on 16 Mar, 2017 12:19 AM

    Swaminathan  gnanasambandam's Avatar

    What is the menu flow for that setting.

    Moreover when I press return to call from missed call screen become blank.

  4. Support Staff 4 Posted by Dawn on 16 Mar, 2017 01:48 PM

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    Can you send me a screen shot of your phone and what you see when you are looking at your my account page for the samsung s7, so I can direct you.

  5. 5 Posted by Swaminathan gn... on 01 Jun, 2017 03:52 PM

    Swaminathan  gnanasambandam's Avatar

    Please find the attached

  6. Support Staff 6 Posted by Dawn on 01 Jun, 2017 04:57 PM

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    Is this a call that is coming into your whistle number if that is so It's possible that this is actually an issue with the other number: if you're calling a number with a bad connection the call could be disconnected.

  7. 7 Posted by Swaminathan gn... on 02 Jun, 2017 12:32 PM

    Swaminathan  gnanasambandam's Avatar

    I am getting call from various phone numbers all have this issue. so I don't think issue is with the caller.

  8. Support Staff 8 Posted by Dawn on 02 Jun, 2017 02:47 PM

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    okay I am going to check with the engineers and see what they suggest

  9. Support Staff 9 Posted by Dawn on 02 Jun, 2017 03:18 PM

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    I am looking over your account and notice several calls are getting through, and there are several that are very short in nature.

    are you using 3G or 4G, or wifi when these calls are attempting to come through?

  10. 10 Posted by Swaminathan gn... on 06 Jun, 2017 03:38 PM

    Swaminathan  gnanasambandam's Avatar

    I am using wifi.

  11. Support Staff 11 Posted by Dawn on 06 Jun, 2017 04:03 PM

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    When you are using the wifi is there a particular area home, coffee shop, work ....that this happens or is it everywhere with every provider .. reason I am asking there are some Internet providers that do block VoIP calls, I see some calls are coming through and some are not, that is why I also am asking.

  12. 12 Posted by Swaminathan gn... on 07 Jun, 2017 10:59 AM

    Swaminathan  gnanasambandam's Avatar

    I am using it in home. I have placed my phone nearby wifi router still the same.

  13. Support Staff 13 Posted by Dawn on 07 Jun, 2017 02:11 PM

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    okay I have given all information over to my engineers I will let you know as soon as I hear from them.

  14. Support Staff 14 Posted by Dawn on 07 Jun, 2017 04:51 PM

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    was there an samsung update done to your phone recently?

  15. 15 Posted by Swaminathan gn... on 08 Jun, 2017 04:27 AM

    Swaminathan  gnanasambandam's Avatar

    I bought samsung s7, it is not working on that from the day 1.

  16. Support Staff 16 Posted by Dawn on 08 Jun, 2017 02:43 PM

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    when did you get the samsung if you don't mind me asking, and what did you have before?

  17. 17 Posted by Swaminathan gn... on 17 Jul, 2017 04:17 PM

    Swaminathan  gnanasambandam's Avatar

    I was having samsung s4 before and now upgraded to samsung s7.

    I have tried anoother samsung J2 phone too , same issue there too. Only one ring comes.

  18. Support Staff 18 Posted by Dawn on 17 Jul, 2017 05:07 PM

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    I'm still checking for you. We are attempting to find out why

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