Can't create my account

Vida's Avatar

Vida

24 Feb, 2017 02:12 AM

Enter all prodedures, but still cant creat an account, please help
Ticket #B416853

  1. Support Staff 1 Posted by Dawn on 27 Feb, 2017 12:10 AM

    Dawn's Avatar

    You received a signup ticket because there was an issue with your device ID, but fortunately, I was able to create your account manually based on the information in the ticket. You should receive your activation e-mail soon. Please let me know if you need anything further.

  2. 2 Posted by liu on 07 Mar, 2017 02:26 PM

    liu's Avatar

    We're sorry, we were unable to create your account. Please contact [email blocked] with Ticket #B417231 for assistance
    WHY?

  3. Support Staff 3 Posted by Dawn on 08 Mar, 2017 04:32 PM

    Dawn's Avatar

    You received a signup ticket because our system detected a potential issue with your IP address. If you're using a VPN, proxy, anonymizing service, or anything else that could alter your IP, please disable it and try again. Let me know if you still have trouble.

  4. 4 Posted by JZ Ma on 10 Mar, 2017 05:17 AM

    JZ Ma's Avatar

    Ticket #B417355
    cannot create an account.

  5. Support Staff 5 Posted by Dawn on 10 Mar, 2017 04:13 PM

    Dawn's Avatar

    You received a signup ticket because our system detected a potential issue with your IP address. If you're using a VPN, proxy, anonymizing service, or anything else that could alter your IP, please disable it and try again. Let me know if you still have trouble.

  6. 6 Posted by P L on 13 Mar, 2017 02:03 AM

    P L's Avatar

    Ticket #B417452, cannot create an account. Please assist.

  7. Support Staff 7 Posted by Dawn on 13 Mar, 2017 02:26 PM

    Dawn's Avatar

    You received a signup ticket because we require a spelled-out first and last name in the signup form. You don't have to use your real name if you're concerned about privacy, but please use real words so we know you're not a robot. : ) Thanks!

  8. Dawn closed this discussion on 15 Mar, 2017 07:39 PM.

  9. Jucy re-opened this discussion on 20 Mar, 2017 05:35 AM

  10. 8 Posted by Jucy on 20 Mar, 2017 05:35 AM

    Jucy 's Avatar

    Help activate my account

  11. Support Staff 9 Posted by Dawn on 20 Mar, 2017 02:14 PM

    Dawn's Avatar

    Did you receive a ticket number?

  12. Support Staff 10 Posted by Dawn on 16 May, 2017 07:20 PM

    Dawn's Avatar

    closing this ticket. if you need further assistance please open a new ticket

  13. Dawn closed this discussion on 16 May, 2017 07:20 PM.

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