Can't text

karina.davison's Avatar

karina.davison

02 Feb, 2017 12:09 PM

I am from brazil
I have created a whistle nr for me and my boyfriend, but we can't text
I can write the message, but the button 'send' doen't work - and it is the same with my boyfriend number
I added 10 to see if something happened but it didn't...
I have Iphone 6s and the whistle 1.15 version
What should I do??

  1. Support Staff 1 Posted by Dawn on 02 Feb, 2017 03:55 PM

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    Try updating the version of whistle you should have version 1.50

  2. 2 Posted by karina.davison on 02 Feb, 2017 04:03 PM

    karina.davison's Avatar

    Sorry, I typed wrong, my version is 1.50 already!

  3. Support Staff 3 Posted by Dawn on 02 Feb, 2017 04:07 PM

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    when you put in the number remember these are us numbers not international

    try 1+ the number and tell me what happens

  4. 4 Posted by karina.davison on 02 Feb, 2017 04:26 PM

    karina.davison's Avatar

    nothing happens...
    I trying to text to a friend that has a number in usa from whisltle, and I'm typing from my whistle app.
    I'm writing + 1 317 644-xxxx
    but the problem is not the he can't recieve the message, the problem is that my message doesn't go! it seems like I'm not pressing the 'send' button and the message goes up on the screen...

  5. Support Staff 5 Posted by Dawn on 02 Feb, 2017 04:38 PM

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    let em ask the engineers and see if they have further suggestions

  6. 6 Posted by karina.davison on 02 Feb, 2017 04:51 PM

    karina.davison's Avatar

    Ok, I would really appreciate that!

  7. Support Staff 7 Posted by Dawn on 02 Feb, 2017 07:48 PM

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    I will get back to you as soon as I hear from them

  8. Support Staff 8 Posted by Dawn on 03 Feb, 2017 09:17 PM

    Dawn's Avatar

    Sorry for the delay my engineer was able to reproduce what you are experiencing...they suggest you do the following

    -Press the "back" button to return to the list of conversations -Select the conversation/number she's trying to send a message to -The "send" button should now work

    let me know if you have any further questions

  9. 9 Posted by karina.davison on 06 Feb, 2017 06:43 PM

    karina.davison's Avatar

    Now it worked!! Thanks for the tip!!
    Hope it get fixed on the next app update!
    Have a nice week!

  10. Support Staff 10 Posted by Dawn on 06 Feb, 2017 07:00 PM

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    I am so glad please let us know if you need anything further.

    Dawn

  11. Dawn closed this discussion on 06 Feb, 2017 07:00 PM.

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