Whistle Number is incorrect and cannot change

haydenyang345's Avatar

haydenyang345

04 Dec, 2016 11:34 AM

Hi

My old whistle number was 7025294096. Suddenly when I went into the app today, it changed to 58398184 and I didn't choose to change this. I have tried to go change number in both the app and the website but when i press on it, im lead back to the service info screen. I really do not want to keep the new number (if possible please change back to the old one). This number is also not in the format of xxx-xxx-xxxx which I would ideally like to have.

Please let me know what I can do.

Thanks,

Hayden

  1. Support Staff 1 Posted by Dawn on 05 Dec, 2016 04:58 PM

    Dawn's Avatar

    that is because of inactivity your number was reclaimed. i can get you a new number but the old number was already taken by another customer.

  2. 2 Posted by haydenyang345 on 05 Dec, 2016 11:59 PM

    haydenyang345's Avatar

    Hi Dawn,

    Please get me a new number with the format of xxx-xxx-xxxx meaning with 10 digits.

    Thanks

  3. Support Staff 3 Posted by Dawn on 06 Dec, 2016 04:55 PM

    Dawn's Avatar

    I have assigned the following number (401) 415-6304 please let me know if you need anything further.

  4. 4 Posted by haydenyang345 on 07 Dec, 2016 06:05 AM

    haydenyang345's Avatar

    Many thanks Dawn. Just also wanted to know how many days without going onto the whistle app would I be my number be consider inactive?

  5. Support Staff 5 Posted by Dawn on 07 Dec, 2016 04:34 PM

    Dawn's Avatar

    You should get an email when it is about to be reclaimed

  6. Support Staff 6 Posted by Dawn on 18 Jan, 2017 03:44 PM

    Dawn's Avatar

    closing ticket if you need anything further please let me know .

  7. Dawn closed this discussion on 18 Jan, 2017 03:44 PM.

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