Purchase of data says not successful but amount debited from my Visa account

jefrreycollins's Avatar

jefrreycollins

20 Nov, 2016 11:51 AM

Hello,

I tried to purchase $4.99 credit and after processing i got the message that 'We're sorry there was a problem performing this transaction'
but amount was debited from my Visa account.

Kindly help

  1. Support Staff 1 Posted by Dawn on 21 Nov, 2016 04:29 PM

    Dawn's Avatar

    Here is a list of your last purchases.... they are coming back as fraudulent. you may want to contact your card supplier and find out why this is occuring ... I would not try making any more purchases until you contact the card company.

    Date Amount Order Type State ID Details
    11/20/2016 05:42 AM $4.99 Stripe Fraudulent ch_19HtiBDoa8fgokbN1nQ8RWsz View
    11/20/2016 05:43 AM $1.99 Stripe Fraudulent ch_19HtjVDoa8fgokbNbbqyVJ9J View
    11/20/2016 05:45 AM $1.99 Stripe Fraudulent ch_19HtkxDoa8fgokbN47YuOAEJ View

  2. 2 Posted by Brian Molefe on 16 Dec, 2016 09:36 PM

    Brian Molefe's Avatar

    Hello,

    I tried to purchase $9.99 credit and after processing i got the message that 'We're sorry there was a problem performing this transaction'
    but amount was debited from my MasterCard account.

    Kindly help

  3. Support Staff 3 Posted by Dawn on 20 Dec, 2016 03:48 PM

    Dawn's Avatar

    Here are a list of purchases the purchase you are referring to ... was deemed fraudulent as a few others. you may want to contact your card supplier and find out why this is occurring. I would not make any more purchases until you contact your card company,

    11/18/2016 03:52 AM $9.99 Stripe Fraudulent ch_19H93CDoa8fgokbN4BSGcGPC View
    11/18/2016 03:55 AM $9.99 Stripe Fraudulent ch_19H95ODoa8fgokbNQg7059dY View
    11/18/2016 04:08 AM $9.99 Apple Credited 420000229125080 View
    12/14/2016 12:23 PM $9.99 Stripe Fraudulent ch_19QhPbDoa8fgokbNNZRm0fji View
    12/14/2016 12:25 PM $9.99 Stripe Fraudulent ch_19QhRUDoa8fgokbNylyQoNcb View
    12/14/2016 12:26 PM $9.99 Stripe Fraudulent ch_19QhStDoa8fgokbNNf75sPPi View
    12/14/2016 12:47 PM $0.00 Stripe Created View

  4. Support Staff 4 Posted by Dawn on 26 Jan, 2017 04:16 PM

    Dawn's Avatar

    I hope we were able to help if you need anything further please do not hesitate to contact us .

  5. Dawn closed this discussion on 26 Jan, 2017 04:16 PM.

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