payment

shehab mohamed's Avatar

shehab mohamed

05 Nov, 2016 03:02 AM

i made payment for premium but i see this problem !!

  1. Support Staff 1 Posted by Dawn on 07 Nov, 2016 04:44 PM

    Dawn's Avatar

    The reason there is a problem processing your payment is our system defined it as fraudulent

    which means that it was not accepted and not added to your account .. so it was not a successful addition.

    if you are using a vpn that can cause such an error.

  2. Dawn closed this discussion on 07 Nov, 2016 04:44 PM.

  3. Dawn re-opened this discussion on 07 Nov, 2016 04:44 PM

  4. 2 Posted by shehab mohamed on 07 Nov, 2016 05:01 PM

    shehab mohamed 's Avatar

    i don't use vpn
    and in screenshot you see card statement and see that funds taken from my card!

  5. Support Staff 3 Posted by Dawn on 07 Nov, 2016 05:12 PM

    Dawn's Avatar

    We have not taken any payment, if we did take payment it would be added to your account. It is illegal to take payment under a fraudulent charge. You should call your credit card company and find out what happend.

  6. Support Staff 4 Posted by Dawn on 18 Jan, 2017 03:42 PM

    Dawn's Avatar

    please let us know if you need further assistance -- dawn

  7. Dawn closed this discussion on 18 Jan, 2017 03:42 PM.

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