tag:support.whistlephone.com,2010-02-09:/help/discussions/problems/106843-whistle-phone-doesnt-makes-callsWhistle: Discussion 2015-06-19T13:42:09Ztag:support.whistlephone.com,2010-02-09:Comment/365174742015-04-08T06:17:45Z2015-04-08T06:17:46ZWhistle Phone Doesn't Makes Calls<div><p>^^^</p></div>crystalline.bbtag:support.whistlephone.com,2010-02-09:Comment/365174742015-04-10T15:49:30Z2015-04-10T15:49:30ZWhistle Phone Doesn't Makes Calls<div><p>Have you gone in and added money to your account Looking at your
account I dont see enough funds in there.</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/365174742015-04-10T16:18:31Z2015-04-10T16:18:31ZWhistle Phone Doesn't Makes Calls<div><p>Funds? I still have minutes left.</p></div>mhoan007tag:support.whistlephone.com,2010-02-09:Comment/365174742015-04-10T16:20:10Z2015-04-10T16:20:10ZWhistle Phone Doesn't Makes Calls<div><p>Okay I am going to send the information to my engineer and see
if there is any other information or questions he can provide I
will let you know as soon as I find out</p></div>Dawntag:support.whistlephone.com,2010-02-09:Comment/365174742015-04-10T17:14:00Z2015-04-10T17:14:00ZWhistle Phone Doesn't Makes Calls<div><p>Thank you!</p></div>mhoan007tag:support.whistlephone.com,2010-02-09:Comment/365174742015-04-13T19:54:25Z2015-04-13T19:54:25ZWhistle Phone Doesn't Makes Calls<div><p>We suggest using the pingtest.net web page. (Unfortunately, it
requires Flash, so you won't be able to run it on your iDevices.)
Please run the test several times in the areas where you use
Whistle. If you grade at B or above in every one of these tests,
your connection likely isn't the source of call quality issues.</p>
<p>If you grade lower than a B, or grade higher than a B but are
still having issues, or if your scores vary widely from test to
test, it may be a router issue.</p>
<p>You'll want to:<br>
1.search the net for your router brand and type and the phrase "SIP
ALG". ALG stands for "application level gateway" and that router
technology can interfere with our packets. If you find that your
router uses it, follow any instructions you find to turn it
off.<br>
2.make sure that your router has ports 5060 and 57842 − 57845
open. These are UDP ports; that's the protocol we use to for
packetize voice. How to enable those ports varies widely from
router to router, but a net search for your router's name and
"ports" typically provides that information.</p>
<p>If you make these adjustments to your router and are still
having issues, we suggest speaking with your internet provider.
They should be providing you with consistent ping times of less
than 50 milliseconds and jitter of less than 3 milliseconds. If
your stats are higher, please contact them.</p>
<p>If the issue definitely isn't with your internet provider,
please get in contact with us and we'll take a look.</p></div>Dawn