tag:support.whistlephone.com,2010-02-09:/help/discussions/problems/103490-i-can-not-add-balanceWhistle: Discussion 2023-08-24T15:53:21Ztag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-16T16:39:55Z2015-01-16T16:39:55Z I can not add balance<div><p>Mago,</p>
<p>That's certainly unusual! What version of Whistle do you have?
Have you been able to successfully use the app before? If so, when
did this problem start? Also, is your iPad jailbroken?</p></div>Whistle Eleanortag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T13:47:57Z2015-01-19T13:47:57Z I can not add balance<div><p>1- I cant see the version wishtle beacuse ABOUT menu dont open.
ACCOUNT menu dont open. RECENTS, CONTACTS and VOICE-MAIL open.<br>
2- Yes. The app worked perfectly long time. Still works because I
Still have balance.<br>
3- I dont know when began the problem. I guess with any
upgrade.<br>
4- iOS 8.1.2 (12B440) original operating system. No jailbreak.<br>
Thanks</p></div>mago181tag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T16:04:12Z2015-01-19T16:04:12Z I can not add balance<div><p>Mago,</p>
<p>Thanks for getting back to us.</p>
<p>Could you please tell me what happens when you open Whistle in
landscape mode? We've recently discovered some issues with that and
sent a bug report to Apple about it, but since you're having
trouble with portrait mode, I'm interested to know if it carries
over to landscape mode. The more information we can gather, the
better.</p></div>Whistle Eleanortag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T18:05:40Z2015-01-19T18:05:40Z I can not add balance<div><p>4 positions: See the pictures attached.<br>
thanks</p></div>mago181tag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T18:17:01Z2015-01-19T18:17:01Z I can not add balance<div><p>Mago,</p>
<p>Our engineers would like you to try a couple of quick steps:</p>
<pre>
<code>Reboot the device.
Hold the device in portrait orientation.
Start Whistle.</code>
</pre>
<p>Can you give that a go, please?</p></div>Whistle Catherinetag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T18:31:05Z2015-01-19T18:31:05Z I can not add balance<div><p>Wonderful. Look this:<br>
If i start wishtle in portrait orientation work perfectly.<br>
if i start wishtle in landscape orientation dont work.<br>
Than you very much.</p></div>mago181tag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T19:09:08Z2015-01-19T19:09:08Z I can not add balance<div><p>Mago,</p>
<p>Thanks for confirming. This is a known issue that's related to
Apple, and they have been notified. In the meantime, you can use
Whistle in landscape orientation as long as you start the program
in portrait orientation.</p></div>Whistle Catherinetag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T19:20:24Z2015-01-19T19:20:24Z I can not add balance<div><p>Thank you very much for your help.</p></div>mago181tag:support.whistlephone.com,2010-02-09:Comment/358007732015-01-19T19:29:44Z2015-01-19T19:29:44Z I can not add balance<div><p>Mago,</p>
<p>No problem. Let us know if you have any more trouble. :)</p></div>Whistle Catherine